Public Works Story Archive
Post Office No Longer Forwarding Mail Addressed to Town’s Old Addresses
Posted November 7, 2019
If you regularly send utility payments through either your online banking site or an automatically printed check system, please check the mailing address. The Post Office has forwarded mail addressed to 3 Village Circle & 1301 Solana Blvd for far longer than our forwarding order requested. The end of the year is a great time to review all of your online account information to ensure accuracy. Please make sure all utility payments are addressed to:
Town of Westlake
1500 Solana Blvd
Bldg 7, Ste 7200
Westlake, TX 76262
Or if you’d like to avoid the hassle, automatic draft payments are available.
If you suspect your payment was returned to the bank, please check with your bank first. You do not need to contact Utility Billing to notify us, as we are aware. Any late fees or penalties will be waived due to the unexpected nature of this situation.
If you have any questions or concerns, please feel free to contact your Public Works Assistant, Dianna Orender at 817-490-5732 or email at firstname.lastname@example.org.
Christmas & New Year’s Day Trash Pickup Schedule
Updated December 26, 2019
Town Hall will be closed December 24th & 25th for the Christmas holiday. Trash pickup will move forward one day to December 28th and will include the regular Bulk Pickup service.
Town Hall will also be closed for New Year’s Day. Trash pickup will move forward one day to January 4th.
Christmas trees will only be picked up on bulk pickup days. There will be no need to chop or bundle the trees. The next two bulk pickup days will be Saturday, December 28th & Friday, January 10th.
Thanksgiving Week Trash Pickup Schedule
Posted November 19, 2019
Due to the Thanksgiving holiday, trash pickup will be on Saturday, November 30th.
Dove/Ottinger to be Repaired in Early August
Updated September 20, 2019
Reliable Paving will soon be repairing & sealing the stretch of Dove/Ottinger Road between Davis Blvd & the Academy. Repairs will begin August 5th and should take around two weeks, weather permitting.
Please be aware & let your neighbors know we may experience lane closures and detours. Our local cyclists may want to plan a different route during that time. Please call or email the Public Works Department if you require further details.
UPDATE: Crack sealing will go on for the next two weekends (08/31 & 09/07). Once that is complete, crews will begin the re-striping, which should take about a week, weather permitting.
UPDATE: Crack sealing should be finished up this Saturday (09/21). Striping will take place as soon as that is complete.
Frontier Internet Outages
Posted July 10, 2019
We have been getting reports from some Frontier customers that they are experiencing an interruption to their internet service. Frontier customer service is quoting our residents 10-14 days before they can come out for repairs. We are in touch with Frontier regarding this issue.
Here is the website Frontier provided that allows us to check on service outages.
And here are the contacts that you may call or email if you have problems:
Area GM – Ryan O’Neill – 940-765-1187 Ryan.email@example.com
SVP & GM – Pedro Correa – 469 – 646 – 9026 Pedro.firstname.lastname@example.org
Fall Cleanup Scheduled for October 26th
Posted September 13, 2019
This year’s Fall Cleanup will be Saturday, October 26th. Fort Worth’s Crud Cruiser will be available from 9-11am that day to collect your household hazardous waste items. Large dumpsters for disposing of bulk waste will be available both Saturday & Sunday of that weekend. This event is for Westlake residents only. Please be prepared to show ID & a utility bill to prove residency.
The event will be held at the Town of Westlake Maintenance Building (formerly the Old Fire Station) at 2900 Dove Road. See our dedicated Fall Cleanup page for more information.
Town Hall Closed for Memorial Day
Posted May 24, 2019, 4:00pm
Town Hall will be closed Monday, May 27th in observance of the Memorial Day holiday. If you have a water or sewer emergency that requires immediate attention please call the after hours water emergency number at 817-490-5729. You can also email the Public Works Department at email@example.com if you have a matter that needs attention when we return to the office on Tuesday, May 28th.
Trash pickup will NOT be affected. It will run as scheduled on May 31st.
The next bulk pickup day will be June 14th.
Accident on Hwy 170 Interrupts Power to Academy
Updated May 17, 2019, 4:15pm
Earlier this afternoon, a semi-truck was involved in a major accident on Hwy 170 at Roanoke Road. This resulted in a power outage at Westlake Academy and intermittent phone & internet outages at Town Hall.
The situation has been cleared & services have been restored. If you are having problems with these services, please call the Public Works after-hours number at 817-490-5729.
AT&T Phone Lines Down Along JT Ottinger Road
Posted May 13th, 2019
AT&T notified Westlake staff earlier today that a phone line at SH 170 & JT Ottinger Road was damaged. Service to residents living east & south of the area may be affected. This outage may affect residents along JT Ottinger, Mahotea Boone, & Paigebrooke.
Crews are currently onsite installing a new cable. Service should be restored late this afternoon.
Plastic Easter Eggs Are Not Recyclable
Updated April 11th, 2019
Per Republic Services:
An Easter egg hunt with colorful plastic eggs is a spring tradition, but you may want to consider an eco-friendly update this year. Plastic eggs are not recyclable, and some have been shown to contain lead paint and the harmful chemical BPA.
If you need to buy new eggs this year, look for ones labeled “BPA-Free.” An even safer option are the wooden, ceramic and cloth eggs available online and at craft stores. Many of these eggs have hollow centers so you can still fill them with treats for the kiddos. Whichever eggs you choose for your egg hunt, make sure they all get collected to avoid accidentally littering.
Friday April 19 Trash & Recycling Collection
Posted April 18th
Town Hall will be closed on Friday, April 19th in observance of the Good Friday holiday. Trash & Recycling will be picked up, per the regular collection schedule. If you have any problems with your pickup, please email your Public Works Assistant at firstname.lastname@example.org. If you need immediate assistance, please call the Public Works On-Call number, 817-490-5729.
Winter Quarter Averages Will Show on April Bill
Updated April 3, 2019
Every year, residential sewer charges are determined by your water usage during the Winter Quarter (December, January, February). We calculated every resident’s average during the month of March, and you will see the changes on your March bill, issued April 8th.
If you are new to Westlake, you will be assigned the system average (15,000) until you have resided in Westlake through a complete Winter Quarter. Your sewer charges may still vary, as the system average is the maximum you can be charged. So if you use less than 15,000 gallons of water in a month, you will be charged according to your usage.
Please see our dedicated Winter Quarter Average page for more details.
Residents on Automatic Bill Pay Please Read
Updated December 3, 2018
If you signed up for auto-pay, now is a great time to double-check your account numbers & bill delivery methods. Cards expire, bank account numbers change, and email addresses get updated. The end of the calendar year is a great time to make sure everything is up to date!
If you are interested in signing up for an online account, here is the quick setup guide to get you started. Keep in mind that you must update your password before the system will give you access to most functions.
If you need help, please feel free to call (817-490-5732) or email your public works assistant, Dianna Orender.