Public Works News & Updates

Latest updates from the Public Works Department regarding utility billing, street/sign maintenance, trash/recycling, and water/sewer repairs.

Hot Summer Months Bring Higher Water Bills

Posted July 7, 2020

You can monitor your water consumption through our Eye On Water program. If you are concerned about your high water bills, this is a great place to start. You can see when your consumption is taking place & how much is being used. Your daily totals are uploaded to the system once a day, but they are staggered throughout the day so they are not all sent at once. 

If you’d like to view our current rate schedule, you can view it here.

New Winter Quarter Averages to Appear on April Bills

Posted April 6, 2020

Winter Quarter Averaging determines your sewer bill. Your water usage from December, January, & February (typically the months with the lowest consumption) are averaged together, and your sewer will be billed using that average. The utility bills issued on April 7th will reflect these new averages. 

If you have a dispute, please review your water usage from December through February first. Previous bills are available to view with our online account management system. To sign up, use these instructions. From your main account page, under action to perform, choose "Show Consumption History." If you would like to file for an adjustment, please fill out the Leak Adjustment form at this link.

Please visit our dedicated Winter Quarter Average page for more information.

Taking Care of our Sewer Lines

Now that many of us are spending more time at home, a friendly reminder to take care of our sewer & septic systems. Here’s a list of things we should not flush down the toilet:

  • Paper towels
  • Tissues
  • Baby wipes or cosmetic wipes
  • Feminine hygiene products
  • Cotton balls
  • Bandages
  • Cotton swabs
  • Dental floss
  • Contact lenses
  • Diapers
  • Medication
  • Kitty litter
  • Bleach

These are all things that could cause expensive damage or clogging to our sewer collection systems.  Such damages would be 100% preventable by following these guidelines. It’s important that we all work together during this time to keep our community functioning.

Residents who Pay Online via their Bank

Posted November 4, 2019

If you pay your utility bill via your bank’s website or app, now is a great time to make sure that the Town’s mailing address & your utility account numbers are up to date & accurate. The end of the calendar year is a great time to make sure everything is up to date!

Residents who transferred in-town or took over a family member’s account without moving, please double-check your account numbers. Every time an account changes hands, the number changes. 

Residents who moved to Westlake before July 2017 may still be using Town Hall’s old address at 1301 Solana Blvd. That forwarding request is about to expire, so PLEASE double-check the mailing address that your bank is using. We don’t want anyone’s payments being delayed over a mail snafu! Here is the Town’s current mailing address:

Town of Westlake
1500 Solana Blvd
Bldg 7, Ste 7200
Westlake, TX  76262

You can also sign up for automatic bank draft through your online utility account. Here is the quick setup guide to get you started. Keep in mind that you must update your password before the system will give you access to most functions.

If you need help, please feel free to call (817-490-5732) or email Dianna Orender with the Public Works Department.