News Flash

General

Posted on: March 19, 2020

Coronavirus Impact on Police, Fire, & Animal Services

fire

Great info below from Keller Police and the Westlake Fire-EMS Departments regarding how the services we share through the City of Keller and within our own Town are being impacted by the Coronavirus.

We know things may feel very uncertain or even scary right now, but your Keller Police, Westlake Fire-EMS, Regional Animal Services and the professionals of our NETCOM 911 dispatch center are still coming in to work every day to ensure the continued safety of our community.

While emergency services will continue undeterred, here are a few things to know about how we’re handling business right now:

Dispatch Operations: Those of you calling NETCOM 911 in the weeks ahead to request an in-person response by police or animal services personnel will be asked some additional screening questions by our dispatch professionals to help ensure the safety of everyone at or responding to the scene.

Police Operations: Officers have been provided with personal protective equipment and are being asked to limit personal contact whenever possible in compliance with social distancing recommendations.

Walk-Ins: The lobby of the Keller Police Department remains open for now, but we strongly encourage you to call ahead (817-743-4500) so that we can determine whether your needs can be handled over the phone, by email, or by sending an officer out to your location rather than having you enter the station. For basic information, you can find the answers to many questions about our departments on Town’s website.

Non-essential Services: Services normally offered by the Keller Police Department such as fingerprinting and community programming have been suspended in the interest of social distancing. The building’s Community Room is also closed to external meetings.

Westlake Fire-EMS Operations: Personnel will be wearing elevated personal protection equipment (PPE) on any medical responses. Public educational programming has been suspended in the interest of social distancing. Inspections will continue as necessary. Walk-in visitors are also discouraged at this time.  Fire code violation complaints that pose a threat to the public will continue to be investigated.

Public Tours: Tours of the Keller Police Station and Westlake Fire-EMS Station have been suspended.

Pet Adoptions: The Humane Society of North Texas, which operates the Keller Regional Animal Adoption Center at PD, has closed all of their locations’ lobbies to the public. All adoptions, surrenders, strays, and returns to owners will be by appointment only. To make an appointment at the Keller Regional location, please call 817-743-4711. That said, HSNT’s shelters are nearing capacity, so the organization is making an urgent plea for emergency foster families to care for pets on a temporary basis. Learn more about fostering on their website at www.hsnt.org.

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