Public Works Story Archive

2017 Water Quality Report

2018 Water Quality Report

2019 Water Quality Report

Trash & Recycling Services for the Good Friday Holiday

Posted April 1, 2021

All services will run normally on Friday, April 2nd. No changes.

Trash Pick-up Moved to Saturday Due to Inclement Weather

Posted 02/17/2021

Due to the inclement weather events of this week, Republic Services need to move our pick-up day to Saturday, February 20th for this week only. No recycling, brush, or bulk trash will be picked up.

Christmas Tree Pickup

Posted January 4, 2021

Christmas trees will be picked up on Friday, January 8th as part of Westlake's regularly scheduled bulk pickup. If the tree is taller than 5 feet, it will need to be cut in half. 

As a reminder, bulk pickup is on the 2nd & 4th Fridays of the month! See blow for bulk pickup guidelines. If you have any questions, please email us at

2021 Sewer Billing to be Determined by Winter Quarter Average

Posted 11/04/2020

Every year, the Town of Westlake Utility Billing reviews every resident's water usage from December through February in order to calculate their sewer bill for the upcoming year. New sewer charges will show on the April bills.

Please see our dedicated Winter Quarter Averaging page for more details.

Utility Billing Dates for 2020

Updated August 24, 2020

*Due dates for September-December have been updated*

January 8 Billing
January 22 Due Date/Auto-Draft

February 7 Billing
February 21 Due Date/Auto-Draft

March 10 Billing
March 24 Due Date/Auto-Draft

April 7 Billing
April 21 Due Date/Auto-Draft

May 7 Billing
May 21 Due Date/Auto-Draft

June 9 Billing
June 23 Due Date/Auto-Draft

July 9 Billing
July 23 Due Date/Auto-Draft

August 7 Billing
August 21 Due Date/Auto-Draft

September 9 Billing
September 28 Due Date/Auto-Draft

October 7 Billing
October 26 Due Date/Auto-Draft

November 10 Billing
November 30 Due Date/Auto-Draft

December 8 Billing
December 28 Due Date/Auto-Draft

One-time credit card transaction function has been restored as of 10:15am on October 14th 

If you made a one-time online payment or the function timed out on you between the dates of September 26th & October 14th, please double-check your utility bill & your credit card statement. Payments made during this time were delivered to our bank, but NOT Utility Billing. Some (but not all) of those payments were processed twice. 

Payments attempted between October 9th & October 14th did not make it to our bank OR Utility Billing. If you are not sure, please feel free to email Dianna in Public Works at or call her at 817-490-5732.

***Due to network maintenance, the Online Account Management system will be offline beginning at 5:00 pm, Thursday, September 24, 2020. We are not sure how long systems will be offline, but it could be a few hours.***

Trash Pickup for September 11th

Posted September 4th, 2020

Trash, Recycling, & Bulk Pickup will not be affected by the Labor Day holiday. All pickups will proceed as scheduled.

Westlake Town Hall Closed until further notice

Updated May 12, 2020

Due to recommendations of state and local officials, Westlake Town Hall is currently closed with staff working remotely.  We are still working for you and providing services!

Public Works Field Technicians will continue to be on-site to monitor water quality and make any necessary repairs. If you have any immediate issues, please call the after-hours emergency line at 817-490-5729. If you have trash issues (broken carts, need extra carts, trash not picked up), please call Dianna in the Public Works Department at 817-490-5732. If you have issues that can be addressed via email, you can email the department at

Utility Billing will continue as scheduled. Please continue to make payments on your accounts. If you would like to make online payments, here is the Online Account Setup Guide.* The mail will still be delivered, so if that is your preferred method of payment, proceed as normal. Email Dianna in Public Works with any questions or concerns: 

Please know we remain committed to providing high-quality customer service even through this closure. We ask that you conduct all Town business through online services, electronic communication, or telephone. We look forward to serving you and appreciate your patience. Please check our website for frequent updates and more Coronavirus COVID-19 information.  Thank you. 

*If you sign up for automatic bank draft, you must have your registration completed by 8:00 am on Thursday, September 24th.

Trash Service for July 3rd - Running Normally

Posted July 2, 2020

Trash & Recycling pickup services for Friday, July 3rd will run as scheduled.

Vaquero Trash Pickup for Friday, July 31

Posted 07/28/220

Please contact Vaquero HOA for details on your road closure schedule. Trash & Recycling will be picked up early on Friday, July 31st. Please set all trash carts out on the evening of Thursday, July 30th.

Road Closures Scheduled for July 22-24

Posted 07/21/2020

Aspen Lane: Closed Wednesday, July 22nd & the morning of Thursday, July 23rd. Click here for details

Wyck Hill Lane: Closed Thursday, July 23rd & Friday, July 24th. Click here for details

Westlake Academy: Closed Thursday, July 23rd & the morning of Friday, July 24th. Click here for details

Vaquero: Contact Vaquero HOA for details on your road closure schedule. Trash & Recycling will be picked up early on Friday, July 31st. Please set all trash carts out on the evening of Thursday, July 30th.

Trash Service for July 3rd - Running Normally

Posted July 2, 2020

Trash & Recycling pickup services for Friday, July 3rd will run as scheduled.

Fort Worth ECC Temporarily Closed

Updated June 17, 2020
On June 12, 2020, the City of Fort Worth, Environmental Collection Center (ECC) received confirmation of a positive Covid-19 test. With this in mind, the Fort Worth Environmental Collection Center has made the difficult decision to close the site effective immediately to be sterilized.

The ECC will reopen on Thursday June 18, 2020. Operations on that day will resume as normal:

  • Thursday and Friday 11 a.m. – 7 p.m.
  • Saturday 9 a.m. – 3 p.m.

New Winter Quarter Averages to Appear on April Bills

Posted April 6, 2020

Winter Quarter Averaging determines your sewer bill. Your water usage from December, January, & February (typically the months with the lowest consumption) are averaged together, and your sewer will be billed using that average. The utility bills issued on April 7th will reflect these new averages. 

If you have a dispute, please review your water usage from December through February first. Previous bills are available to view with our online account management system. To sign up, use these instructions. From your main account page, under action to perform, choose "Show Consumption History." If you would like to file for an adjustment, please fill out the Leak Adjustment form at this link.

Please visit our dedicated Winter Quarter Average page for more information.

Winter Quarter Averaging Ended in February

Updated March 13, 2020

Winter Quarter Averaging determines your sewer bill. Your water usage from December, January, & February are averaged together, and your sewer will be billed using that average.

Your new sewer charges will show on your next bill, which will go out on April 7th. If you have a dispute, please review your water usage from December through February first. If you would like to file for an adjustment, please fill out the Leak Adjustment form at this link.

Please visit our dedicated Winter Quarter Average page for more information.

Post Office No Longer Forwarding Mail Addressed to Town’s Old Addresses

Posted November 7, 2019

If you regularly send utility payments through either your online banking site or an automatically printed check system, please check the mailing address. The Post Office has forwarded mail addressed to 3 Village Circle & 1301 Solana Blvd for far longer than our forwarding order requested. The end of the year is a great time to review all of your online account information to ensure accuracy. Please make sure all utility payments are addressed to:

Town of Westlake
1500 Solana Blvd
Bldg 7, Ste 7200
Westlake, TX  76262

Or if you’d like to avoid the hassle, automatic draft payments are available.

If you suspect your payment was returned to the bank, please check with your bank first. You do not need to contact Utility Billing to notify us, as we are aware. Any late fees or penalties will be waived due to the unexpected nature of this situation.

If you have any questions or concerns, please feel free to contact your Public Works Assistant, Dianna Orender at 817-490-5732 or email at

Christmas & New Year’s Day Trash Pickup Schedule

Updated December 26, 2019

Town Hall will be closed December 24th & 25th for the Christmas holiday. Trash pickup will move forward one day to December 28th and will include the regular Bulk Pickup service.

Town Hall will also be closed for New Year’s Day. Trash pickup will move forward one day to January 4th. 

Christmas trees will only be picked up on bulk pickup days. There will be no need to chop or bundle the trees. The next two bulk pickup days will be Saturday, December 28th & Friday, January 10th.

Thanksgiving Week Trash Pickup Schedule

Posted November 19, 2019

Due to the Thanksgiving holiday, trash pickup will be on Saturday, November 30th.

Dove/Ottinger to be Repaired in Early August

Updated September 20, 2019

Reliable Paving will soon be repairing & sealing the stretch of Dove/Ottinger Road between Davis Blvd & the Academy. Repairs will begin August 5th and should take around two weeks, weather permitting.

Please be aware & let your neighbors know we may experience lane closures and detours. Our local cyclists may want to plan a different route during that time. Please call or email the Public Works Department if you require further details.

UPDATE: Crack sealing will go on for the next two weekends (08/31 & 09/07). Once that is complete, crews will begin the re-striping, which should take about a week, weather permitting.

UPDATE: Crack sealing should be finished up this Saturday (09/21). Striping will take place as soon as that is complete.

Frontier Internet Outages

Posted July 10, 2019

We have been getting reports from some Frontier customers that they are experiencing an interruption to their internet service. Frontier customer service is quoting our residents 10-14 days before they can come out for repairs.  We are in touch with Frontier regarding this issue. 

Here is the website Frontier provided that allows us to check on service outages.

And here are the contacts that you may call or email if you have problems: 

Area GM – Ryan O’Neill – 940-765-1187

SVP & GM – Pedro Correa – 469 – 646 – 9026

Fall Cleanup Scheduled for October 26th

Posted September 13, 2019

This year’s Fall Cleanup will be Saturday, October 26th. Fort Worth’s Crud Cruiser will be available from 9-11am that day to collect your household hazardous waste items. Large dumpsters for disposing of bulk waste will be available both Saturday & Sunday of that weekend. This event is for Westlake residents only. Please be prepared to show ID & a utility bill to prove residency. 

The event will be held at the Town of Westlake Maintenance Building (formerly the Old Fire Station) at 2900 Dove Road. See our dedicated Fall Cleanup page for more information. 

Town Hall Closed for Memorial Day

Posted May 24, 2019, 4:00pm

Town Hall will be closed Monday, May 27th in observance of the Memorial Day holiday. If you have a water or sewer emergency that requires immediate attention please call the after hours water emergency number at 817-490-5729. You can also email the Public Works Department at if you have a matter that needs attention when we return to the office on Tuesday, May 28th. 

Trash pickup will NOT be affected. It will run as scheduled on May 31st.

The next bulk pickup day will be June 14th.

Accident on Hwy 170 Interrupts Power to Academy

Updated May 17, 2019, 4:15pm

Earlier this afternoon, a semi-truck was involved in a major accident on Hwy 170 at Roanoke Road. This resulted in a power outage at Westlake Academy and intermittent phone & internet outages at Town Hall. 

The situation has been cleared & services have been restored. If you are having problems with these services, please call the Public Works after-hours number at 817-490-5729.

Trash & Recycling Rate Changes: 

Updated May 13, 2019

We want to let our residents know about a rate increase from Republic Services regarding trash and recycling services. While Republic has not raised our service rates since 2016, a representative was present at the June 18, 2018 Town Council workshop to explain the recent changes in the recycling commodities market and the need for the rate increase. For more detail, here is a link to Republic’s presentation at the meeting.

Town Council approved the $1.25 combined monthly increase ($0.25 for trash and $1.00 for recycling) at their June Council meeting.

Please look for more information regarding our trash and recycling services through inserts in your utility bill, on our social media accounts, and in our Simply Westlake magazine. Additionally, please be sure to go over an informational letter from Republic Services which can also be viewed here.

Additionally, we have recently partnered with Republic Services to conduct an audit of all residential trash & recycling carts being serviced in the Town. You may see a difference in your utility bill if we did not previously show the correct number of carts for your household. As a reminder, every home is granted one trash cart & one recycling cart included in the standard rate of $12.54 per month effective July 1, 2018.

Every additional trash cart is $4.33 per month (decrease effective July 1) and additional recycling carts are free.

As always, please feel free to contact any of the following with any questions or concerns regarding our Westlake trash and recycling services. 

Troy Meyer, Public Works Director, at 817-490-5735

Dianna Orender, Public Works Assistant, at 817-490-5732

Jeri Harwell, Republic Services Municipal Manager at 817-953-7224

AT&T Phone Lines Down Along JT Ottinger Road

Posted May 13th, 2019

AT&T notified Westlake staff earlier today that a phone line at SH 170 & JT Ottinger Road was damaged. Service to residents living east & south of the area may be affected. This outage may affect residents along JT Ottinger, Mahotea Boone, & Paigebrooke. 

Crews are currently onsite installing a new cable. Service should be restored late this afternoon.

Plastic Easter Eggs Are Not Recyclable

Updated April 11th, 2019

Per Republic Services:

An Easter egg hunt with colorful plastic eggs is a spring tradition, but you may want to consider an eco-friendly update this year. Plastic eggs are not recyclable, and some have been shown to contain lead paint and the harmful chemical BPA.

If you need to buy new eggs this year, look for ones labeled “BPA-Free.” An even safer option are the wooden, ceramic and cloth eggs available online and at craft stores. Many of these eggs have hollow centers so you can still fill them with treats for the kiddos. Whichever eggs you choose for your egg hunt, make sure they all get collected to avoid accidentally littering.

If you’re retiring your plastic eggs this year, either donate them or use them to make decorations such as Easter centerpieces and wreaths. Check out this article from Pop Sugar for more ideas.

Friday April 19 Trash & Recycling Collection

Posted April 18th

Town Hall will be closed on Friday, April 19th in observance of the Good Friday holiday. Trash & Recycling will be picked up, per the regular collection schedule. If you have any problems with your pickup, please email your Public Works Assistant at If you need immediate assistance, please call the Public Works On-Call number, 817-490-5729.

Winter Quarter Averages Will Show on April Bill

Updated April 3, 2019

Every year, residential sewer charges are determined by your water usage during the Winter Quarter (December, January, February). We calculated every resident’s average during the month of March, and you will see the changes on your March bill, issued April 8th. 

If you are new to Westlake, you will be assigned the system average (15,000) until you have resided in Westlake through a complete Winter Quarter. Your sewer charges may still vary, as the system average is the maximum you can be charged. So if you use less than 15,000 gallons of water in a month, you will be charged according to your usage. 

Please see our dedicated Winter Quarter Average page for more details.

Residents on Automatic Bill Pay Please Read
Updated December 3, 2018

If you signed up for auto-pay, now is a great time to double-check your account numbers & bill delivery methods. Cards expire, bank account numbers change, and email addresses get updated. The end of the calendar year is a great time to make sure everything is up to date!

If you are interested in signing up for an online account, here is the quick setup guide to get you started. Keep in mind that you must update your password before the system will give you access to most functions.

If you need help, please feel free to call (817-490-5732) or email your public works assistant, Dianna Orender.