Public Works News & Updates

Latest updates from the Public Works Department regarding utility billing, street/sign maintenance, trash/recycling, and water/sewer repairs.

Pearson Lane & Roanoke Road Due for Upgrades

Posted May 5, 2022

Pearson Lane & Roanoke Road will both be getting some much needed upgrades this summer. See our Street Maintenance page for more details.

2022 Sewer Billing to be Determined by Winter Quarter Average

Posted 01/31/2022

Every year, the Town of Westlake Utility Billing reviews every resident's water usage from December through February in order to calculate their sewer bill for the upcoming year. New sewer charges will show on the April bills.

Please see our dedicated Winter Quarter Averaging page for more details.

Fall Cleanup 2022: October 8th

Posted 01/31/2022

Drop off any bulk waste at the Town of Westlake Maintenance building located at 2901 Dove Road. Fort Worth's Crud Cruiser will be there from 9 to 11 am to collect your hazardous waste. 

See our dedicated page for more details.

New Sewer Rates Approved for 2021

Posted 03/17/2021

At the December 7, 2020 Town Council meeting, rate consultant NewGen Strategies & Solutions presented a proposed rate increase. Key drivers included an increase in customers, projected sewer consumption, and operation expenses.

On December 14, 2020, Town Council accepted and passed Ordinance 917, establishing a new wastewater rate and fee schedule. 

You can view the new rate schedule here.

Getting Back to "Normal" After COVID-19

Posted October 15, 2020

Of course, COVID-19 has not left us yet, but we are all finding our new normal. We heard some feedback from our utility billing customers that the turn-around times between bills being issued & the due dates was too fast. Due to the USPS slowdown recently, we expanded that time & it looks like it's here to stay. The new turn-around time will be closer to 3 weeks now.

We also had to adapt how we processed our utility billing payments with everyone working from home & saw a great increase in automatic bill pay subscribers! If you would also like to sign up, that process is detailed on this page

And finally, with more of our residents staying home during the day, greater attention has been paid to our everyday water consumption. If you would like to monitor your water consumption, you can sign up for our Eye on Water program. It is optional & absolutely FREE! Your water meter will send the system a read once per day with all of the consumption data from the previous 24 hours. You can set up leak alerts & catch small problems before they become big problems. 

We are all adapting in many ways to our new circumstances. Please feel free to contact any one of us if you have questions or need assistance.

Taking Care of our Sewer Lines

Now that many of us are spending more time at home, a friendly reminder to take care of our sewer & septic systems. Here’s a list of things we should not flush down the toilet:

  • Paper towels
  • Tissues
  • Baby wipes or cosmetic wipes
  • Feminine hygiene products
  • Cotton balls
  • Bandages
  • Cotton swabs
  • Dental floss
  • Contact lenses
  • Diapers
  • Medication
  • Kitty litter
  • Bleach

These are all things that could cause expensive damage or clogging to our sewer collection systems.  Such damages would be 100% preventable by following these guidelines. It’s important that we all work together during this time to keep our community functioning.