Public Works News & Updates

Latest updates from the Public Works Department regarding utility billing, street/sign maintenance, trash/recycling, and water/sewer repairs.

New Sewer Rates Approved for 2021

Posted 03/17/2021

At the December 7, 2020 Town Council meeting, rate consultant NewGen Strategies & Solutions presented a proposed rate increase. Key drivers included an increase in customers, projected sewer consumption, and operation expenses.

On December 14, 2020, Town Council accepted and passed Ordinance 917, establishing a new wastewater rate and fee schedule. 

You can view the new rate schedule here.

Trash Rate Increase Effective January 1st, 2021

Posted November 9, 2020

On Monday, October 26th, Town Council approved a rate increase for trash & recycling services. As of January 1st, 2021, the charge for basic services will increase by $1.70. The total charge for one trash & one recycling cart will be $14.24. This basic service still includes twice-monthly bulk pickup.

Per the Town’s contract with Republic, our customers are subject to a rate increase of 3.5% each year. There were no increases for 2019 or 2020. The rate adjustment is related to the following:

  • Annual cost increases for containers, trucks, employees
  • Recycling processing costs continue to rise
  • Disposal cost increases

Republic is including a 90-day green waste pilot program, which will be offered in the Spring of 2021.

Getting Back to "Normal" After COVID-19

Posted October 15, 2020

Of course, COVID-19 has not left us yet, but we are all finding our new normal. We heard some feedback from our utility billing customers that the turn-around times between bills being issued & the due dates was too fast. Due to the USPS slowdown recently, we expanded that time & it looks like it's here to stay. The new turn-around time will be closer to 3 weeks now.

We also had to adapt how we processed our utility billing payments with everyone working from home & saw a great increase in automatic bill pay subscribers! If you would also like to sign up, that process is detailed on this page

And finally, with more of our residents staying home during the day, greater attention has been paid to our everyday water consumption. If you would like to monitor your water consumption, you can sign up for our Eye on Water program. It is optional & absolutely FREE! Your water meter will send the system a read once per day with all of the consumption data from the previous 24 hours. You can set up leak alerts & catch small problems before they become big problems. 

We are all adapting in many ways to our new circumstances. Please feel free to contact any one of us if you have questions or need assistance.

Hot Summer Months Bring Higher Water Bills

Posted July 7, 2020

You can monitor your water consumption through our Eye On Water program. If you are concerned about your high water bills, this is a great place to start. You can see when your consumption is taking place & how much is being used. Your daily totals are uploaded to the system once a day, but they are staggered throughout the day so they are not all sent at once. 

If you’d like to view our current rate schedule, you can view it here.

Taking Care of our Sewer Lines

Now that many of us are spending more time at home, a friendly reminder to take care of our sewer & septic systems. Here’s a list of things we should not flush down the toilet:

  • Paper towels
  • Tissues
  • Baby wipes or cosmetic wipes
  • Feminine hygiene products
  • Cotton balls
  • Bandages
  • Cotton swabs
  • Dental floss
  • Contact lenses
  • Diapers
  • Medication
  • Kitty litter
  • Bleach

These are all things that could cause expensive damage or clogging to our sewer collection systems.  Such damages would be 100% preventable by following these guidelines. It’s important that we all work together during this time to keep our community functioning.

Residents who Pay Online via their Bank

Posted November 4, 2019

If you pay your utility bill via your bank’s website or app, now is a great time to make sure that the Town’s mailing address & your utility account numbers are up to date & accurate. The end of the calendar year is a great time to make sure everything is up to date!

Residents who transferred in-town or took over a family member’s account without moving, please double-check your account numbers. Every time an account changes hands, the number changes. 

Residents who moved to Westlake before July 2017 may still be using Town Hall’s old address at 1301 Solana Blvd. That forwarding request is about to expire, so PLEASE double-check the mailing address that your bank is using. We don’t want anyone’s payments being delayed over a mail snafu! Here is the Town’s current mailing address:

Town of Westlake
1500 Solana Blvd
Bldg 7, Ste 7200
Westlake, TX  76262

You can also sign up for automatic bank draft through your online utility account. Here is the quick setup guide to get you started. Keep in mind that you must update your password before the system will give you access to most functions.

If you need help, please feel free to call (817-490-5732) or email Dianna Orender with the Public Works Department.