News Flash


Posted on: February 18, 2021

Winter Weather Frequently Asked Questions (FAQs)


Over the last few days, we have fielded a lot of questions about how to deal with the impact of the winter weather.  From navigating through a boil water advisory to how to turn off your water if you have a busted pipe, all are great questions that we would like to try and address.  So, we’ve compiled a list of Frequently Asked Questions (FAQs) to help you maneuver through the next several days as we warm up and thaw out!


  • How long should I boil my water? Bring water to a rolling boil for at least two minutes then allow it to cool before use.
  • Can I brush my teeth?   Yes, but the water you use to brush must be boiled first.
  • Can I shower? Yes, but be careful when washing your face, and DO NOT swallow the water.
  • Can I wash clothes?  Yes, it is safe to wash clothes in tap water.  However, we are being asked to conserve the electricity associated with washing and drying clothes for the next few days.


  • What caused the water shortage in neighboring communities? The City of Fort Worth experienced main breaks and power/equipment failures at the pump station that provides water to Southlake and Keller. 
  • Why did Westlake not lose water? While the City of Fort Worth provides water to Westlake, Keller, Southlake, and Roanoke, Southlake and Keller’s water is delivered from a different pump station and water lines than the system that serves Westlake and Roanoke. 
  • What’s the status of Westlake’s pump station? So far, our pump station has not experienced any disruptions in service.   
  • What’s the Town doing to help prepare for any water issues? As of this morning, we’ve filled our water tanks to 100% capacity and our backup generators are ready to supply power if needed. 


  • Who should I call if I have a power outage? Please call your provider to report outages, DO NOT call 911.
  • Should I unplug my appliances during an outage? It's strongly recommended that expensive electronics be unplugged during an outage to protect them from power surges when electricity is restored.
  • Why do my neighbors have power, and I don’t? You may be on a different feeder or transformer from your neighbors. The service line to your home may have been damaged and need repairs before your home can be reconnected.
  • Are generators dangerous? Generators can release poisonous carbon monoxide if you use them inside your home. If you're using one, keep it outside, about 20 feet away from your home.


  • What’s the status of our natural gas? Even as the weather warms and producers are working to bring on more supplies, it remains important that all residents and businesses continue to be vigilant in their conservation efforts.
  • Will there be outages? These natural gas supply constraints may lead to service outages for some customers. If service is interrupted, restoration may take an extended period of time.
  • What can I do to help? Everyone can continue to help by lowering the thermostat to 68 degrees or less, setting the water heater temperature to 120 degrees.
  • What happens if I lose power? Those who experience an electrical outage may turn off the furnace. One of the easiest ways may be to turn it off at the thermostat.  Then, after the power comes back on, wait for 10 to 15 minutes before restarting the furnace. This may help the natural gas system adjust to a sudden increase in usage.


  • How do I thaw a busted pipe? Use a space heater or hairdryer and point them directly toward the frozen pipe. Wrapping a heating pad around the pipe may work as well.   It may take several hours to thaw so please monitor it closely.
  • If a pipe is frozen, should I turn the faucet on or off? Keep the faucet open. As you treat the frozen pipe and it begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt the ice.
  • What if I can’t find where the pipe is frozen? If you are unable to locate the frozen area, the frozen area is not accessible, or if you cannot thaw the pipe, call a licensed plumber immediately.  We are hearing it may take a few days to have someone out to provide service; however, you will be on their service list as soon as they are able to get out and be of help. 


  • What should I do if I have a busted pipe? The first thing is to quickly turn off the water to your entire home. The box is usually beside your driveway near the street, underground.  To see how to turn off the water yourself, please watch this short video that will walk you through it.
  • What if I can’t turn the water off myself? Then immediately call 911 and our Westlake Fire-EMS team will respond to help. 
  • How do I know I have a busted pipe if I can’t see the water leaking? Changes in water pressure, water discoloration, strange sounds when turning on the water, watermarks on ceiling/floors are all indicators that you may have a busted pipe.
  • What if my fire sprinkler busts? Same as any other pipe, either try and turn it off yourself by using the valve in your garage or call 911 to help.
  • Should I drain my fire sprinkler line to help prevent a busted pipe? NO, we do not recommend you turn off or drain your fire sprinkler if there is no existing issue. A fire could cause more damage than a busted pipe. 


  • How often are roads being treated? Town crews treat the local (internal) streets several times a day with TxDOT treating local highways.
  • How do I report a trouble spot? You can call Westlake’s Director of Facilities and Public Works, Troy Meyer, at 817-829-6974.
  • What if we need roads treated inside our gated community? Since they are private streets, please contact your HOA representative who can assist you. 
  • What do I do when there are flashing traffic signals? The flashing lights are caused by the power issues the area is experiencing. When you see them, treat the intersection as a 4-way stop sign.  That means stop first, watch for crossing traffic, then proceed with caution through the intersection. 

Facebook Twitter Email

Other News in General


Aspen Lane Construction

Posted on: January 21, 2022

Protect Your Pipes This Winter

Posted on: January 20, 2022

May Election Information

Posted on: January 19, 2022

Join the Citizen's Police Academy

Posted on: January 4, 2022

Highway 114 Ramp Closure

Posted on: January 5, 2022
sneak peek

Agenda Sneak Peek (1-10)

Posted on: January 6, 2022
sneak peek

Agenda Sneak Peek (1-19)

Posted on: January 13, 2022

Police and 911 Surveys

Posted on: December 17, 2021

COVID-19 Survey

Posted on: January 10, 2022

Save Money on Your Water/Sewer Bills

Posted on: December 1, 2021
sneak peek

Agenda Sneak Peek (1-10)

Posted on: January 10, 2022

Westlake Recycling Event

Posted on: December 9, 2021

Police Vacation Watch

Posted on: November 5, 2021

What You Can Recycle This Holiday Season

Posted on: December 17, 2021

Holiday Recycling and Garbage Schedules

Posted on: November 22, 2021
sneak peek

Agenda Sneak Peek (12-13)

Posted on: December 10, 2021

Westlake Tree Lighting

Posted on: November 9, 2021

Holiday Safety Forum

Posted on: November 22, 2021

Grease is the Word

Posted on: November 22, 2021

Are You Connected?

Posted on: July 26, 2021
public meeting

Public Hearing: Life Time Fitness

Posted on: October 18, 2021

Community Blood Drive

Posted on: September 28, 2021

Westlake's Fall Cleanup

Posted on: October 4, 2021

Monster Mash & Trunk or Treat

Posted on: October 14, 2021

Westlake Classic Car Show

Posted on: October 5, 2021

Vote for the Westlake Classic Car Show

Posted on: October 1, 2021

Meet Your Wild Neighbors

Posted on: September 30, 2021

Fire Prevention Week (October 3-9)

Posted on: September 28, 2021

Westlake Teen Making Change, Fashionable

Posted on: September 15, 2021

Westlake Entrada Latest

Posted on: August 24, 2021

Schwab Way Open

Posted on: August 18, 2021

Westlake Academy Budget: BOT Meeting

Posted on: August 6, 2021

Ottinger Road Construction Update

Posted on: August 2, 2021

Parish Lane Extension Coming

Posted on: July 30, 2021

Free Mosquito Dunks

Posted on: July 21, 2021

ERCOT Asking You to Conserve Energy

Posted on: June 14, 2021
keller police

Police Advisory Council

Posted on: June 11, 2021

Golf Cart Laws

Posted on: May 24, 2021

Spring Concert: June 3rd

Posted on: May 21, 2021

Solana Boulevard Project

Posted on: May 19, 2021

Trophy Club MUD

Posted on: May 19, 2021

Ottinger Road Construction

Posted on: May 18, 2021

Storm Damage Solicitors

Posted on: April 29, 2021

Reminder About Dogs and Leashes

Posted on: April 26, 2021

Important Election Information

Posted on: April 21, 2021
170 ramp

Highway 170 On-ramp Closed

Posted on: April 9, 2021

New Stop Signs on Ottinger Road

Posted on: April 9, 2021

Update on Highway 170 Project

Posted on: March 29, 2021

Roanoke Road Repaving Project

Posted on: March 26, 2021

Celebrate Gallery Night

Posted on: March 22, 2021

New Sewer Rates

Posted on: March 18, 2021

2021 Winter Storm Resources

Posted on: March 1, 2021

Questions About Your Water Bill, Leaks

Posted on: February 26, 2021

Westlake's Boil Water Notice Rescinded

Posted on: February 21, 2021

Finding a Reputable Contractor

Posted on: February 19, 2021

Important Update from Atmos Energy

Posted on: February 18, 2021

Boil Water Advisory Issued for Westlake

Posted on: February 16, 2021
schools closed

School Closures

Posted on: February 15, 2021

Rolling Blackouts FAQs

Posted on: February 15, 2021

Monday Morning Weather Update

Posted on: February 15, 2021

Sunday Evening Road Conditions

Posted on: February 14, 2021

Westlake Academy Student Inspiring Others

Posted on: February 12, 2021

Potential Fire Department Merger FAQs

Posted on: February 10, 2021

Winter Weather Safety Tips

Posted on: February 8, 2021

Highway 114 Construction Updates

Posted on: January 27, 2021

Local Tom Thumb COVID Vaccine Locations

Posted on: January 25, 2021

Job Opportunities at Westlake Academy

Posted on: December 30, 2020

Save Money on Your Water/Sewer Bills

Posted on: December 4, 2020

We Need Subs!!!

Posted on: December 2, 2020

Local Families Need Your Help

Posted on: December 1, 2020

Text to 9-1-1 Available in Tarrant County

Posted on: November 19, 2020

A Thanksgiving Message from the Mayor

Posted on: November 19, 2020

Trash Rate Increase

Posted on: November 10, 2020

Help for Small Businesses

Posted on: November 6, 2020

Free Drug Disposal

Posted on: November 5, 2020

Westlake Wins Prestigious GFOA Award

Posted on: October 28, 2020

Substitute Teachers Needed

Posted on: October 26, 2020

Westlake Feral Hog Update

Posted on: October 23, 2020

Westlake Academy Ranked #1 in Texas

Posted on: October 16, 2020

Texas Project Nomination: Charles Schwab

Posted on: September 28, 2020

Work to Begin on SH 170

Posted on: September 15, 2020

Classic Car Show Cancelled

Posted on: September 8, 2020

Meet Your Town Staff: Marlene Rutledge

Posted on: August 20, 2020

Census Takers Going Door-to-Door

Posted on: July 31, 2020

Superintendent's Message

Posted on: July 28, 2020

Meet Your Town Staff: Shelby Orasanu

Posted on: August 5, 2020

Meet Your Town Staff: Miriam Dubon

Posted on: July 20, 2020

Meet Your Town Staff: Nick Ford

Posted on: July 30, 2020

Meet Your Town Staff: Ron Ruthven

Posted on: July 9, 2020

Meet Your Town Staff: Dianna Orender

Posted on: June 25, 2020

Drive-Thru COVID-19 Testing

Posted on: May 21, 2020

Westlake Academy Graduation Plan

Posted on: May 2, 2020
Town Hall

Latest on Town Hall/Court Opening

Posted on: April 29, 2020

Mayor Wheat's Video Message

Posted on: April 6, 2020
Republic services

Trash, Recycling, & Clogged Pipes

Posted on: March 26, 2020

Trails/Parks Update: Coronavirus

Posted on: March 23, 2020

Solana Boulevard Repairs

Posted on: March 20, 2020

Denton County Issues New Restrictions

Posted on: March 19, 2020
Town Hall

Westlake Services Continue

Posted on: March 19, 2020

Meet Our New Police Chief

Posted on: March 11, 2020

Latest Coronavirus Update

Posted on: March 11, 2020

Coronavirus Information

Posted on: February 28, 2020

Charles Schwab’s new home on the range

Posted on: February 28, 2020

Town of Westlake Budget 2020

Posted on: February 3, 2020
keller police

Keller/Westlake Police Survey

Posted on: January 2, 2020

Monitor Your Water Usage

Posted on: December 4, 2019

Solana campus redo in Westlake

Posted on: November 13, 2019
Chief Wilson

Police Chief Wilson to Retire

Posted on: October 8, 2019

Welcome to the Town of Westlake

Posted on: September 19, 2019

Westlake Academy Earns High Rankings

Posted on: August 7, 2019
Spam email

Problem Getting Town Emails?

Posted on: July 25, 2019

Roanoke Road Update

Posted on: April 30, 2019
Westlake Fire Station Grand Opening

Westlake Opens Iconic Fire Station

Posted on: March 27, 2019
Westlake Sign

How Texas Cities Work

Posted on: February 26, 2019
Solana Trail

Solana Trail Closure Notice

Posted on: January 25, 2019

Westlake Town Manager Tom Brymer to Retire

Posted on: November 28, 2018
Entrada Latest

Entrada Moving Forward

Posted on: September 19, 2018

Westlake nabs another Fortune 500 company

Posted on: September 13, 2018
WA Ranking

Westlake Academy Ranks #1 in the State

Posted on: August 17, 2018

Keeping the Small in a Growing Town

Posted on: August 5, 2018

Glenn Beck's Westlake Home For Sale

Posted on: July 17, 2018

Westlake's 2017 Accomplishments

Posted on: March 21, 2018

Winter Water Averaging Begins in December

Posted on: December 13, 2017

Update to Solana Boulevard Zoning Case

Posted on: November 15, 2017

Dove Road is Now Open!

Posted on: August 17, 2017

Westlake to Attract Emerging Artists

Posted on: August 7, 2017

Westlake Wins

Posted on: August 1, 2017

Westlake Makes Prestigious List

Posted on: July 18, 2017

Westlake's Town Hall is on the Move

Posted on: July 12, 2017

Dove Road Reconstruction Update

Posted on: July 5, 2017

Westlake Dream Home

Posted on: July 1, 2017

Westlake's Decoration Day Events

Posted on: May 25, 2017

Business is Booming Along Highway 114

Posted on: March 17, 2017
police badge

Prayer vigil tonight at Keller PD

Posted on: July 8, 2016

Street Maintenance Update

Posted on: July 6, 2016

What's on tap?

Posted on: June 16, 2016
Mayor Wheat taking oath of office

May 2016 Election Canvassed

Posted on: May 17, 2016

National Day of Prayer Event

Posted on: May 12, 2016
Christopher McGuire

An Evening in Seville

Posted on: May 12, 2016

Aspen Lane Construction

Posted on: January 20, 2022