- Utility Billing
Eye On Water
EyeOnWater is an easy way to monitor your household and irrigation water consumption. This program uses the same meters and communication devices that we use here at Town Hall to monitor usage and send bills. Here’s how you can sign up:
- Visit https://eyeonwater.com/signup in your browser OR visit this page for links to download the app.
- Enter your ZIP code (76262) & choose Westlake.
- Enter your billing account number using all digits (including zeroes) and no dashes. This number is located on your bill, in the top right-hand corner. As an example, if your account number is 001-0001234-001, you would enter 0010001234001
- Fill out the form with your name, email address, and password. Make sure to check the “Terms of Service” box before clicking Next.
- You will receive a confirmation email from Beacon. This might take 10 to 15 minutes.
- Verify your email address by clicking on the link. Once completed you may sign in using your email and password.
If you encounter a problem, you can visit their Help Page or contact us here at Town Hall.
By using EyeOnWater, you will be able to monitor trends, see the difference between your domestic & irrigation usage, and set leak alerts.
How Does It Work?
In 2015, the Town of Westlake upgraded our water meters from an electronic “drive-by” system to a cellular system. These new smart meters are equipped with a communications device (called an endpoint) that uses the same technology like our cell phones. These endpoints collect and store each meter’s reading every hour. Once a day, the endpoints communicate the hourly readings to the main server. Once those readings reach the server, you will be able to see your usage on an hourly, daily, monthly, and yearly basis. It’s a great tool that helps us all save water.
A Word from the Director
According to Public Works Director Troy Meyer, customers can see in real-time the impact of their water usage. "When you make an adjustment, you can see the immediate change you’ve made based on the data provided by the EyeOnWater tool. You are not waiting for your bill to come in the mail. You can simply pull up the app or go online and see your total hour by hour water usage right then and there,” says Meyer.
For example, if you notice you are using a lot of water overnight, but your family is asleep during that time - it could be a case where a large amount of water is being used for irrigation. At that point, you can talk with your landscaper about reducing the watering levels, plant native foliage that doesn’t require as much water, or even completely turning your irrigation system off during the winter months. This allows residents and all customers greater control over their consumption. It takes the guesswork out of what the total may or may not be 30 days from now when the water bill is received
One of the most useful tools EyeOnWater provides is the leak notification. If a leak is detected, an alarm notification can be sent to our water customer in an email or text message. At that point, you may consider contacting the Public Works Department so they can address the issue before the problem gets out of hand. The leak notice is probably the greatest asset for residents and businesses because they can address leaks immediately as opposed to past years when a leak was not realized for two or three months.
For more information regarding the smart meters and program, please read the Frequently Asked Questions (FAQ) provided here or contact Public Works Assistant Dianna Orender at 817-490-5732.
If you have any additional questions or concerns, do not hesitate to contact Troy Meyer, facilities & public works director, anytime on his cell phone at (817) 829-6974, or his office number, (817) 490-5735.