Pay Your Water Bill
The Town of Westlake is pleased to offer five ways to pay your water bill.
One-time credit card payment, recurring credit card payments, & recurring bank drafts can all be set up through your online account.
One-time credit card transaction function has been restored as of 10:15am on October 14th
If you made a one-time online payment or the function timed out on you between the dates of September 26th & October 14th, please double-check your utility bill & your credit card statement. Payments made during this time were delivered to our bank, but NOT Utility Billing. Some (but not all) of those payments were processed twice.
Payments attempted between October 9th & October 14th did not make it to our bank OR Utility Billing. If you are not sure, please feel free to email Dianna in Public Works at firstname.lastname@example.org or call her at 817-490-5732.
- Account number can be found in the upper right-hand corner of your bill.
- PIN is located just beneath your account number on your bill.
- After you are logged in, you will see your account overview. Hover your mouse over the Action to Perform button in the upper left-hand corner & a menu will drop down.
- One-time credit card payment (3% fee) is the only function available without changing your password. All other functions require you to change your password first.
- To change your password, select "Register for Additional Services."
- Do not to use the "back" button. Instead, navigate through the drop-down menu.
From the Action to Perform menu, you can choose your payment method:
- Make a one-time payment: This action can only be performed with a credit card. There will be a 3% fee assessed for each credit card payment. Payments made via credit card will post immediately to your account.
- Set up or Change Automatic Credit Card Payments: This action will allow your credit card to be drafted on the due date each month. There will be a 3% fee assessed for each credit card payment. If you are new to this service, your information must be submitted by 8:00 am on the due date.
- Set up or Change Automatic Bank Draft Payments: This action will allow your bank account to be drafted on the due date each month. There is no fee for this option. If you are new to this service, your information must be submitted two full business days before the due date.
To pay by mail:
Please mail your check or money order, made payable to the Town of Westlake, along with your remittance stub to:
Town of Westlake
1500 Solana Boulevard
Building 7, Suite 7200
Westlake, TX 76262
If you lose your remittance stub, please indicate your account number or service address with your correspondence. Please do not staple your check to your remittance stub.
To pay in person:
Visit us at Town Hall! We are in the Solana Terrace campus at 1500 Solana Boulevard, in Building 7. It is the only white building that is not a parking garage. Our offices are on the second floor. You will see our double-doors as soon as you get off the elevator or climb the stairs. We accept cash, check, money order, Visa, MasterCard, & Discover.
*Town Hall is now OPEN to visitors! Masks & appropriate distancing are still required!*
Helpful picture of Building 7. It will look a little different next time you visit!